Orchid Collection Modular Mattress

Our warranties protect you from the date that you receive your product. All our warranties are product dependent, so please check your original invoice.

Spring Mattresses

The majority of our Spring mattresses are completely covered or repaired for the duration of the warranty.

Spring mattresses are covered for broken, loose or depressed coils. Our warranty covers coils or wires that project through the fabric and loose tape edge stitching.

Foam Mattresses

Our warranties protect you from the date you receive your product. All our warranties are product dependent, so please check your original invoice. All our Foam mattress are covered on a pro-rated basis. For example, a $1,000 mattress with a 10 year warranty that has been used for 5 years may mean you receive $500 towards a replacement mattress.

Zip covers are warrantied for 2 years, however shrinkage due to washing is not covered. Only wash flat fabric zip covers, let air dry and put on slightly damp to prevent shrinkage problems.

We warranty our foams for indentations or sagging greater than ¾ inch. All Foam, Latex, and Memory Foam break down and lose resiliency with use. Our warranty covers normal wear. If your foam mattress becomes very soft in certain spots during the warranty, Sleep Boutique will determine if there is a defect with the foam or whether it is normal wear. We can replace worn sections easily; however charges may apply.

All mattresses

Mattress fabrics are covered from normal wear defects for 5 years from the date of purchase. We also cover body indentations or sagging greater than ¾ inch.

To lengthen the life of your mattress, it should be flipped and rotated 4-8 times per year. The more often you flip, the better the longevity.

Please ensure that you use a good foundation along with the proper bed frame. Metal Bed Frames should have at least 3 support bars, with one in the middle. Queens, Doubles and Singles should have 6 legs, while Kings should have 8 legs. Wood Slat Foundations should have at least 5 slats with centre support in, at the minimum, the middle slat.

Sleep Boutique’s warranty does not cover the following:

• changing comfort preference, as bodies change over time, and what was once comfortable may not be anymore. structural damage incurred from bending or moving a mattress improperly.
• mattress or foundation damage due to abuse.
• soiled or stained mattresses may not be covered, as this can damage materials and components within a mattress.
• body Indentions less than ¾ inch — we can fix any issues, but labour and parts charges may apply.
• excessive wear — we can replace sections of your mattress if needed; however, we do not cover normal foam breakdown. Depending on the density of foam purchased you should get the specified use indicated in the warranty from your mattress.

We do not cover transportation costs. We will resolve and repair any concerns, however, the item has to be delivered to our workshop.

If you have any concerns or questions, please contact us at 833.244.6288.

Our mattresses are custom-designed and built specifically for you, therefore we are unable to offer returns; however we can do “Comfort Changes” if we did not get it right. Depending on your concern we can ship you new components to get it right, and then you can ship us back the component not working for you. We cover the cost of materials, but the cost of shipping will be your responsibility.

Production is 3 – 4 weeks, and delivery 1 – 2 weeks, depending on your location. If local, you are also welcome to pick up your mattress. Rush service is also available – please specify when you inquire; click here to Purchase Now. We cover the cost of shipping to most destinations. If the shipping goes over our allowances we will contact you. For customers in the United States we will cover delivery and customs broker charges and give you a price before we build. You or your company will be an importer on record. Shipping is normally curbside drop-off, but white glove delivery may be available in some areas.